What our customers are saying about us
Based on 190 reviews
13:28 07 Apr 21
First and second time purchaser I have had the best and most professional customer care service 😊. Timely, responsive delivery. Products are genuine... Plus they keep a log of all the enquiries I have made how interesting. Thank you for making my shopping experience easy and fast 💞
03:30 25 Feb 21
Good value for money. My purchase was delivered fast, well packed and in good condition! Highly recommended!
06:07 19 Feb 21
It was a great customer experience, from the moment I sent a WhatsApp to inquire about a certain product. My trusted electrician and friend recommended me to these guys and true to his word, they lived up! Even when I got abit stranded while trying to find the shop, Erick was on point in guiding me... there!Thank you Erick and the team - keep up the good work and God Bless🙏read more
04:56 18 Feb 21
The service of he team is top notch but the product is unfortunately poor quality.Bought the Enerbras Enershower 4T instant shower head and barely 3 months in, the shower head has stopped working. The elements inside have already succumbed to severe corrosion after a short time of use.It starts... off great, but won't serve you long. Additionally, the warranty offered does not cover the element and therefore will not serve you at all when - not if- the shower head fails.read more
07:42 03 Feb 21
Ì got my goods delivered on time and they were of good quality. Their after service is also great.
16:23 23 Jan 21
Very pleasant experience. Personal and professional attention to all my questions, quality product, very prompt shipping. Highly recommended.
04:02 19 Jan 21
I love shopping at Merix Electricals. The service is incredible! The products genuine and order to delivery system is diligently refined !! ✅ ✅
06:01 18 Jan 21
Excellent service plus excellent product! Thank you Erick! I'll definitely come back
03:55 09 Jan 21
Bought a Enerbras 4T hot shower. The delivery was fast and the customer service are polite and professional. The shower is of very good quality and works well with salty water and low pressure water systems. Will definitely shop there again.
09:59 05 Jan 21
Spot-on, correct product, prompt and responsive. Will def. shop more, I miss Nakumatt which had some quality products I had bought, I think i have found its replacement. keep it up and explore more.
05:29 05 Jan 21
I like the quality of the item I previously bought there, a wyze cam. It performs well without glitches. 👏
17:47 17 Nov 20
Seller is very responsive. Was hesitant initially about the quality of the extension cables but upon seeing the items firsthand they were extremely well done and durable. The quality and durability was really important to me and items were beyond my expectations. Good and genuine business deal.
06:29 24 Oct 20
I have shopped with Shopmerix twice now and both times have been seamless, with quite a quick same-day delivery system. Plus the products as always, really good quality! Will definitely shop for more!
06:05 08 Oct 20
They responded very promptly to my query. They then delivered as promised. My only issue was that the item's price was somewhat higher than what I usually pay elsewhere. Consider not going for too high a profit margin.The delivery was also professional.
06:14 05 Oct 20
I have shopped twice now from ShopMerix in the past two years and my experience has been wonderful in both instances. Firstly, they do a great job with their advertising on social media and their website so it was easy to find what I needed quickly. Secondly, they are quick to respond, their... customer service is professional and their products are genuine. I would highly recommend ShopMerix to anyone looking for value for money when purchasing household electricals.read more
03:52 05 Oct 20
Excellent service. I received the exact product I wanted within a couple of hours of ordering. Ability to pay on delivery means one can check the product before payment. Their prices are very fair as well.I can highly recommend this company.
19:17 21 Sep 20
The heating element I bought for my instant showerhead which cost an arm and a leg actually worked perfectly! I was worried that I might not find a heating element for that particular showerhead but then I came across this website and I'm so glad I did! Thanks Merix and I've saved your contacts for... referring others!!read more
19:55 16 Sep 20
From receiving order to speedy delivery, I was assissted on each step of the process, I had a very delightful experience and I would definitely like to shop again
04:40 12 Sep 20
Exceptional.Customer service was really good and delivery guy very professional. Did I mention the package was so well done/wrapped I for a moment thought it came from Amazon? Thanks Merix Electricals, kudos
05:45 31 Aug 20
Replies to customer enquiries swiftly, Prices are competitive and sells genuine products.
16:33 26 Aug 20
This was my first order with Merix. Staff were professional. They handled my order with speed and my questions on the quality of the product in question were fully answered. It’s not about selling only, but it’s all about maintaining their reputation, which I admire a lot. I may have been a bit... pushy, but Merix was attentive to my issues and took my feedback seriously, addressing it fully. Will surely do business with these guys again.read more
Ni mimi Lee
04:21 26 Aug 20
Prompt, customer oriented service and flexible to your needs and wants. Shop here people
16:04 25 Aug 20
Services are on point and the products are legit.....I recommend Merix to anyone seeking electrical services
07:57 25 Aug 20
Merix delivered the exact product that I had requested more so timely and I commend the professionalism and added information about how to install the product. I wouldn't hesitate to recommend them. Keep it.
20:26 20 Aug 20
Quick response, great customer service. I was always updated all the way about my order (with images where possible). everything was amazing. Keep doing the good work😊
11:33 19 Aug 20
Merix Electricals have amazing customer service. Very responsive and solution oriented. I would rate them more than 5 stars if it were possible.
14:11 27 Jul 20
These Guys are Great & Professional!Called them when my Instant Shower which I bought last year from them stopped working. They happily took me through the process of figuring out what was wrong with my shower on WhatsApp.Ordered a Heating Element replacement and shared my location. Item was... Delivered Safely in less than 1Hr. Installed it, Works Perfectly. Happy Customer 😀Highly Recommend shopMetrix!read more
06:48 27 Jul 20
I am a happy client. The team at Merix Electricals is very professional and friendly. I purchased a product and they took their time to explain to me how to operate and maintain it better. I give them a plus for their quality products, affordable prices, and amazing customer service.
07:03 21 Jul 20
I loved the service especially the punctuality. Good and quality products as well😍❤️
04:58 21 Jul 20
Your response is good, good prices, the product is as per advts. After sales service is excellent. I like customer care service.Your discounts on your products are super.This is the place to be for your electrical shopping.
16:42 09 Jul 20
Ordered for goods and the process was smooth. Good communication from the shop and courier, well labelled and packaged goods that arrived on time...The process was straightforward and concise
21:11 08 Jul 20
Professional service, prompt communication and delivery, value for money. Shopmerix does not disappoint!
14:02 01 Jul 20
The service was superb... Both Eric and the delivery guy were punctual and very pleasant.
11:15 26 Jun 20
Professional and quick to respond. I appreciated the timely delivery.
06:55 17 Jun 20
The heart of business and customer care is the best. Its a place for guiding and shopping.
10:57 28 May 20
I appreciate the good customer service, prompt response with professionalism. I had my order delivered in time at my convenience not to mention good quality and packaging. Pleasure doing business with you. I highly recommend.
16:29 04 May 20
Great customer service and will work with you to offer convinces like delivery to ensure product is available in a timely manner. Always a PLEASURE doing business with you.